Episode 143

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Published on:

31st May 2025

Ready or in Denial, Part 3: Referral Agents and Tours

Learn what you need to know about how the best referral agents help focus senior living choices. Are you in denial over the next chapter of caring for someone you love? Or are you ready? Daphne Davis from Pinnacle Senior Placements joins Suzanne on the Answers for Elders Podcast for part 3 of their six-part series being prepared for difficult conversations and what comes after.

Daphne says, "I'm transparent. I'm going to choose places that meet your highest values. I'm going to tell the communities this is the highest value. This is why we're here. When the agent is with you, and you're doing your tours, I think that the agent should be very involved in the questions, to be sure to ask. The agent is going to know the pluses and minuses of the community. And if the agent doesn't have a relationship with the community of care in such a way that they can be honest and upfront that says, here's an area that you're going to have to compromise on, I don't think that's a transparent agent.

"You’re making a big decision. Agents should help you walk through the pluses and minuses and you should be able to walk away after seeing the third community walk away and be able to say, I want this from A and this from B in this from C, because then the agent did their job. They didn't stack the deck. They made your job hard. And all three of those communities are viable options. Now you, the family, get to fine tune it."

Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.

To final a referral agent in your area, visit the National Placement & Referral Alliance website search.

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About the Podcast

Pinnacle Placements & Seniors
Pinnacle Senior Placements helps find superior housing options for the elderly in your family by doing the right thing for the right reason every time. Pinnacle was established out of a pure desire to serve the elderly and their families.

We meet with families face to face. During the meeting, your advisor will listen carefully to gain a clear understanding of your loved one’s personality and needs.

Our team believes that your loved one is much more than a list of diagnosis, symptoms, and behaviors. Your loved one is vital and deserves to maintain his/her life quality and purpose. This is why you can be sure we will provide options to help maintain his/her dignity and quality of life. Your family member will be treated with genuine compassion and care.

About your host

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Daphne Davis

Daphne leverages her strong business and entrepreneurial background in running Pinnacle Senior Placements. Since 1985, she has experienced handling management positions and establishing her own business. Being in these positions of responsibility allowed her to enjoy the freedom of implementing the credo of “doing the right thing for the right reason every time.”

In 2001, Daphne was introduced to senior care. She continues to enjoy serving elders and their families to this day.

Daphne has been devoting her time for the last 25 years as a loving wife and as a hands-on mother to two boys. She attends family, school, and sporting events while still having a full-time career. Her interests include playing the organ/piano for choir and church services. Aside from that, she also loves traveling both domestically and internationally with her husband and friends.